Overview
Refund & Returns Policy for industrial electrical, automation, pneumatic, and E&I spare parts. Learn how to request returns, eligibility criteria, non-returnable items, refund processing, and replacement terms.
Last Updated: [Jan 2025]
Welcome to ZEON Enterprises, a trusted supplier of industrial electrical equipment, automation components, pneumatic parts, and E&I spares.This Refund & Returns Policy explains how returns, replacements, and refunds are handled for all purchases made through our ecommerce platform.
Why This Policy Is Important
Industrial components are highly technical, application-specific, and often procured on demand. To ensure clarity, transparency, and smooth operations, please review the following return and refund terms before placing your order.
- Eligibility for Returns & Refunds
Customers may request a return or refund if:
⦁ The wrong item was delivered
⦁ The product arrived damaged or defective.
⦁ The equipment is not functioning according to manufacturer specifications
⦁ A claim is submitted within 7 days of delivery
How to Request a Return
Email our support team with:
⦁ Order number
⦁ Product name & model
⦁ Pictures/videos showing the issue
⦁ Description of the problem
2. Non-Returnable Products
Due to the nature of industrial automation and electrical components, the following items cannot be returned:
⦁ Installed, used, energized, or physically altered products.
⦁ Customized or special-order equipment.
⦁ PLC/HMI software, licenses, drivers, or programming modules.
⦁ Opened consumables (e.g., sensors, relays, fuses).
⦁ Items purchased for testing, diagnostics, or trial-and-error maintenance.
⦁ Products damaged due to improper installation or electrical faults.
This aligns with standard return policies in the industrial automation and electrical spare parts industry.
3. Inspection & Technical Verification
Once the returned item reaches our warehouse:
⦁ A technical inspection is carried out by qualified engineers.
⦁ Functional testing is performed as per manufacturer standards.
⦁ A return approval or rejection is issued.
Inspection duration: 3–7 working days.
4. Refund Processing
If the return is approved:
⦁ Refunds are issued using the original payment method.
⦁ Processing time: 10–15 working days (depending on your bank).
⦁ Only the cost of the approved item is refunded.
Important:
Shipping charges are non-refundable, except where the return is due to our error.
5. Replacement Policy
If your industrial spare part is found defective or incorrect, we may offer:
⦁ A free replacement (subject to availability)
⦁ Store credit
⦁ A full refund, if replacement stock is unavailable
6. Shipping Charges for Returns
⦁ If the return is due to our mistake (wrong or defective item), we bear all shipping costs.
⦁ For customer-initiated returns (incorrect order, over-ordering, change of mind), all return shipping costs will be charged to the customer.
7. Industry-Specific Return Conditions
This policy applies to equipment categories such as:
⦁ Industrial electrical components
⦁ PLC, HMI, VFD, MCC, and automation spares
⦁ Pneumatic cylinders, valves, FRLs, fittings
⦁ Instrumentation and E&I spare parts
⦁ Sensors, relays, contactors, power supplies
8. Contact Information
For refunds, returns, or technical queries:
Email: support@yourwebsite.com
Phone: +92-xxx-xxxxxxx
